Privacy Policy
At Monte Carlo Casino, we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information about you when you interact with our website, mobile app, or other services.
What Information Do We Collect?
We may collect the following types of information:
- Contact details: name, email address, phone number, and physical address
- Login credentials: username and password
- Transactional data: gaming activity, deposits, withdrawals, and bets
- Browser and device data: IP address, browser type, operating system, and device type
- Location data: country of residence and location-based services
How Do We Collect Information?
We collect information directly from you when you:
- Register or create an account with us
- Make a deposit or withdrawal
- Participate in gaming activities
- Contact our customer support team
- Interact with our website, mobile app, or other services
Why Do We Collect Information?
We use your information to:
- Provide and improve our services, including gaming offerings and promotions
- Verify your identity and prevent fraud
- Comply with regulatory requirements and anti-money laundering laws
- Personalize your experience, such as recommending games or offers based on your preferences
- Respond to inquiries and resolve issues
Who Do We Share Information With?
We may share your information with:
- Third-party service providers who assist us in delivering our services
- Regulatory bodies and law enforcement agencies
- Financial institutions for payment processing
- Other companies within the Betclic Everest Group
- Our parent company, FL Entertainment, for operational purposes
How Do We Protect Your Information?
We implement robust security measures to protect your information, including:
- Encryption of sensitive data
- Secure servers and storage facilities
- Firewalls and intrusion detection systems
- Regular software updates and patches
- Employee training on data protection
Your Rights and Choices
You have the right to:
- Access your personal data
- Correct or update your information
- Delete your account
- Withdraw consent for specific processing activities
- Complain to a regulatory body
Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through in-app notifications.
Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of Monaco, and any disputes arising out of its interpretation or enforcement will be resolved through arbitration in accordance with Monaco's International Arbitration Rules.
By using our services, you acknowledge that you have read and understood this Privacy Policy.